Sirius Satellite Radio
Sirius Satellite Radio approached us for help designing the latest component for their online customer care web site: the Channel Selector, an online application for managing radio subscription packages. A successful release of the tool would mean not only more efficient service to customers, but also fewer phone calls to customer service.
To craft the optimal user experience, we created detailed process flows that defined the business rules of the packages and revealed potential areas of confusion for new subscribers. Following this, we developed and tested wireframes and eventually designed pages with representative users to fine tune aspects of the user interface. Our final coded templates were built to fit within Sirius’ development guidelines.